RETURN POLICY

What You Can Exchange or Return

If you're unsatisfied with the fit, quality, colour, or size of an item you may return it and choose an item in another size or colour. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

• Item must be returned within 14 working days from date of  invoice.
• Items that have been laundered or altered in any way cannot be accepted for exchange or return.

---

Did you change your mind?

If you simply wish to exchange or return an item for any reason (see limitations above), you are responsible for return shipping charges. We will ship you a replacement item but with an additional shipping charge.

Example:

• You decide you don't like the style, fit, or colour.
• You decide you just don't want the item for whatever reason

What to do:

1. Complete the "Return Form" included with your order. Remember to indicate the style, colour, and size of your desired replacement item(s).
   
2. Place the item(s) you wish to return in a suitable box or envelope.
   
3. You are responsible for return shipping charges. We recommend you use priority mail or a carrier that provides tracking. Kootex international is not responsible for lost shipments.

---

Did we make a mistake?

Hey, we're not perfect...
If we make a mistake with your order, we will take care of the return shipping and send you a replacement item with no additional charge for shipping.

Example:

• Item shipped does not match the style, size, or colour you ordered
• Item shipped is defective in workmanship.

What to do:

1. Call our customer service department Toll Free 1800.KOOTEX
   Monday - Friday, 8:30am – 4:30pm PT.
   
2. A Customer Service Representative will process your request and assist you with return shipping.
   
3. Complete the "Return Form" included with your order. Remember to indicate the style, colour, and size of your desired replacement item(s).
   
4. Place the item(s) you wish to return in a suitable box or envelope.

---

Where to send:

KOOTEX INTERNATIONAL PTY LTD
1 Mitchell Rd
Moorebank NSW 2170
Australia

---

If you request a replacement:

When the returned item is received, we immediately process a new order for your replacement item, and ship it to you with no additional shipping charge.
You may see a new charge on your credit card statement, but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 2 weeks).

If you request a refund:

When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).
For questions or assistance, please call
Monday - Friday, 9am - 4pm PT.